Assistant Manager

  • 38820
  • Life - Actuarial
  • |
  • Singapore
  • |
  • Jan 7, 2021
  • Designing the end-to-end customer journey for the relevant stakeholder, including the dependencies on our internal processes and required tool functionalities needed.
  • Shaping the offer value proposition for that stakeholder
  • Develop new services for that stakeholder
  • Work with other Value Proposition team members to align on interactions with other external stakeholders, KPI to monitor, and interactions/relationships with services part of BetterMe offering.
  • Being the Business representative for any tool/system enhancements required to deliver on the Value Proposition. This includes working with Project/IT/Digital teams and others if necessary
  • Make data/insights driven decisions to enhance value proposition in order to optimize business outcome.
  • Understanding the market trends, competition offerings and identify opportunities for us to develop differentiated offer.
  • 5+ years of work experience
  • Employee Benefits business background that enables him/her to drive relationship and engagement with external parties and interact with senior management
  • Deep knowledge of the HR family/practices
  • Customer centric and to be able to influence colleagues from other departments
  • Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value proposition
  • Proven ability to think conceptually and strategically across highly-complex business and technical issues.
  • Understands practical implications of efforts; able to find solutions to address business needs, taking in to account downstream system or operational impacts.
  • Able to work independently, taking the lead on complex customer/stakeholder related matters and able to bring the topic internally and find the best possible compromise for both the company and the stakeholder
  • Strong interpersonal skills and proven abilities in negotiating with and influencing stakeholders at all levels.
  • Able to effectively communicate at all levels, and be comfortable interacting with senior clients and internal contacts.
  • Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
  • Excellent time management, organization, and planning skills.
  • Able to set priorities, influence others, and manage stakeholder expectations.
  • Excellent verbal, written, presentation and interpersonal skills.
  • Demonstrated ability to articulate complex technical terms or processes into business language