Director

  • 37104
  • Life - Actuarial
  • |
  • Manitoba, Canada
  • |
  • Mar 23, 2020
Insurance
RESPONSIBILITIES
  • Developing and delivering regular and ad hoc reporting and analytics for plan sponsors and plan sponsor stakeholders, advisors/consultants, including dedicated account experience studies for select clients.
  • Developing and delivering data and analytics solutions for plan sponsors.
  • Development of Group Retirement Services reporting and analytic capabilities.
  • Support Requests for Proposals for customer claims experience reporting and analytic capabilities.
  • Enabling internal stakeholders.
  • Responsible for dedicated account studies/presentations, including identifying and explaining customer-specific claims trends and anomalies and providing customer-specific predictions of future claims patterns.
  • Expand capabilities to incorporate Group Retirement Services Client and Field Reporting.
  • Develop, deliver and maintain self-service data, reporting and analytic capabilities to the field/customers.
  • Support experience & claims reporting questions from customers, including working with IS on E&C small enhancements or critical maintenance issues.
  • Support enhancements and future development of GNPA experience & claims reporting.
  • Identify areas of opportunity to reduce low-value added activities to increase efficiency and free up capacity.
  • Develop and enhance industry trends and experience studies for all Healthcare, Drug, Dental, Vision and Disability benefits that are used by the field, advisors and clients to understand benefit costs.
  • Keep abreast of emerging trends in business analytics, and assess potential impact to servicing evolving client needs.
  • Provide analytic and data support / research for marketing publications.
  • Develop and maintain a strong understanding of the company group benefits claims trends, general Canadian group benefits claims trends, regulatory regime, competitive dynamics, best practices, technology changes and economic conditions.
  • Fulfill business leadership responsibilities on high priority projects that span across Group Customer functions.
  • Attract and retain talent in building high-performing team.
  • Provide direction, training, mentoring, monitor work progress and review results.
  • Foster an innovative environment.
  • Share pricing best practices.
  • Share market trends and insights across businesses.
  • Enhance client reporting.
  • Align on research and analytics that would best support Pricing teams.
  • Coordinate on data analytics and reporting needs.
  • Collaborate on research and analytics needs for marketing publications.
  • Provide input for messaging around benefit costs.
  • Align on design of client and field reports and type of information sought.
  • Collaborate on data requirements and analytics tools development needed to support Customer Insights
  • Coordinate reporting needs with claims initiatives.
QUALIFICATIONS
  • FCIA Fellow of the Canadian Institute of Actuaries or high level statistics/analytics degree.
  • 6-10 years’ relevant experience.
  • Understands the business environment and customer needs, identifies business opportunities that create competitive advantage.
  • Fosters an environment that encourages new approaches, challenges the status quo and inspires creativity and risk-taking while protecting the core.
  • Innovative and visionary thinking; willingness to bring new concepts or approaches to market.
  • Attracts, motivates and develops talent to build the right team to meet strategic direction and tomorrow’s needs.
  • Using credibility and trusted advice, able to foster collaborative relationships across functions and the business and facilitate cooperation; is highly skilled in networking inside and outside of the company.
  • Ability to develop and maintain relationships with industry and government leaders; able to influence industry or regulatory trends.
  • Drives results and contributes to change processes that improve organizational performance and creates a culture of accountability.
  • Possesses a continuous improvement orientation.
  • Inspires a vision that adapts to new realities, articulating meaningful expectations, and creating clear pathways to desired outcomes.
  • Leadership and People management skills to help others navigate through change, engage and motivate employees.
  • Understanding of employee benefits, creditor and individual health markets and its dynamics; aware of and anticipates key trends.
  • Strategic mindset; understanding of how product and pricing can further strategic goals and vision for Group Customer organization.
  • Winning attitude; strong commitment to success; effective communicator amongst varied audiences and challenging circumstances.