Director

  • 36755
  • Life - Actuarial
  • |
  • Ontario, Canada
  • |
  • Feb 7, 2020
Insurance
RESPONSIBILITIES
  • Support the development and maintenance of operations strategic plans in line with the overall blueprint.
  • Business Case Development, KPI Development & reporting mechanisms.
  • Collaborate and align with senior resources in the Digital labs, Product Solutions teams and Customer Experience & Marketing on same.
  • Contribute to or lead the development of business cases impacting operations.
  • Cultivate a business-case-minded culture within Operations.
  • Provide analysis and reconciliation support throughout the business case realization period.
  • Drive execution of process re-engineering projects applying technology where appropriate, designing, testing and evaluating new process models.
  • Many initiatives will require collaboration and alignment with senior resources in the labs, product solutions teams, Technology and Customer Experience & Marketing.
  • Maintain and sustain existing workflow data solutions and reporting.
  • Recommend continuous improvements based on data analysis.
  • Implement continuous improvements in collaboration with the business.
  • Support RPA intake, rollout and impact to existing processes.
  • Develop data views and metrics to inform operations workflow decisions.
  • Build capacity/data models to validate staffing and to quantify process improvement impacts.
QUALIFICATIONS
  • University degree in either business, actuarial, mathematical, or engineering.
  • Lean Six Sigma black belt considered an asset.
  • Proven experience building business cases and analyzing data.
  • Experience with capacity/data models.
  • Strong computer skills including experience with Excel, SQL, Tableau.
  • Demonstrated leadership qualities including ability to communicate effectively, coach and support teams.
  • Skilled at building strong, collaborative relationships at all levels.
  • Ability to define root causes to problems and develop creative customer-centric solutions to achieve process improvements.
  • Able to drive execution, including creation of compelling scorecard and strong team accountability for results.
  • Understands competitive landscape and able to gain strategic insights and determine appropriate benchmarks.
  • Curious and able to think creatively to find solutions that are lower cost while also better customer experience.