Senior Associate

  • 36369
  • Life - Actuarial
  • |
  • Quebec, Canada
  • |
  • 3 days ago
Consulting
RESPONSIBILITIES
  • Deliver superior, consistent client management and deliverables in support of a Senior Consultant for assigned clients:
  • Draft statements of work, project plans and budgets involving multiple workflow streams and client teams
  • Oversee the day to day project leaders, ensuring the progress of the teams against established objectives, budgets, timelines, deliverables and quality standards
  • Serve as primary, daily contact to clients on delivery of services
  • Manage client expectations and raise appropriate issues to Senior Consultants and Project Directors
  • Interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues
  • Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects
  • Manage a diverse set of pension administration services individually and through team initiatives
  • Review escalated or complex pension benefit calculation issues in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations
  • Review pension benefit commencement packages
  • Oversee annual employee pension statement projects.
  • Ensure that work of self and team is delivered in accordance with professional and work excellence standards
  • Deliver formal and informal process training to both team members and client contacts
  • Meet revenue and billable hour goals established with your manager
  • Support the generation of new business by enhancing relationships with current clients and recommending new projects and solutions
  • Participate in prospecting opportunities with new clients as part of a broader team
  • Directly contribute to clients’ success through applying your technical expertise
  • Oversee a team of PAG staff responsible for delivery of PAG projects
  • Build relationships internally, externally and collaborate effectively on cross-functional teams
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
QUALIFICATIONS
  • 7-10 years’ experience in administration of defined benefit plans, preferably gained in a benefits consulting environment; experience in implementation of pension outsourcing processes a plus
  • Excellent written and verbal communication skills
  • Proven experience successfully managing multiple team projects simultaneously and producing quality deliverables on time and within budget
  • Experience mentoring and developing junior staff
  • Demonstrated success in managing client issues and relationships with some experience in growing relationships with current clients
  • Strong interpersonal and team skills
  • Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
  • Proficient in Microsoft Office (Word, Excel and PowerPoint)
  • Ability to work independently and on client teams in a fast-paced environment
  • Sense of accountability; owning one’s work and taking pride in it
  • Self-motivated
  • Ability to travel and work extended hours as needed
  • Bachelor’s degree or equivalent in mathematics, finance or statistics; CEBS designation or actuarial training a plus